Privacy Policy

Index

1. Scope and Purpose

2. Data Protection Principles

3. What type of information is kept about a customer

4. How is personal information collected?

5. How is personal information used?

6. Purposes for which your personal data is used

7. Use of data for other purposes

8. Use of sensitive data

9. Your rights and obligations as a customer

9.1. Duty to keep the controller informed of changes

9.2. Right of Access

9.3. Right of Correction

9.4. Right to Erasure

9.5. Right to object to processing

9.6. Right to request restriction of processing

9.7. Right of transfer

9.8. Right to withdraw consent

9.9. Right to lodge a complaint with the supervisory authority

10. Data Transfer

11. Personal data security measures

12. Fees for exercising your right

13. What we may need from the customer

14. Change in Privacy Policy

15. Data Protection Officer

 

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1. Scope and Purpose

 

GREATEST DISTANCE is committed to the protection and confidentiality of the personal data of all its customers.
This privacy policy describes how GREATEST DISTANCE collects and uses personal data during and after the contractual relationship or the provision of services, in accordance with the General Data Protection Regulation.
This Policy applies to all GREATEST DISTANCE customers.
GREATEST DISTANCE is responsible for data processing. This means that you are responsible for deciding how you store and use personal data. We are required by law to notify all customers of the information contained in this Privacy Policy.
This Policy is not part of any employment contract or any service agreement.
It is important that you read this Policy, along with any other policy made available by GREATEST DISTANCE for specific situations.


2. Data Protection Principles

All personal data that GREATEST DISTANCE stores and processes:

  1. Are subject to lawful, fair and transparent treatment.
  2. Are collected for specified, explicit and legitimate purposes and cannot be further processed in a way that is incompatible with that purpose.
  3. Are relevant to the purposes for which they were communicated and limited to that purpose
  4. Are accurate and up to date
  5. They are kept only for the time necessary for the purpose for which they were communicated.



3. What kind of information is kept about a customer

 Personal data or personal information, is any information about a natural person that identifies him. Data in which the identity has been anonymized is not considered personal data.

There are more sensitive “special categories” that require a higher level of protection.

GREATEST DISTANCE collects, stores and processes the following categories of personal information:

  1. Personal information such as name, address, mobile phone, email
  2. VAT Number / Tax Identification Number (TIN)
  3. Geographic location
  4. Others, to be designated

 

4. How is personal information collected?

 

GREATEST DISTANCE collects personal information from customers via paper format, e-mail or computer applications.

During the duration of the contract or provision of services, additional personal information related to the customer's activity will be collected.




5. How is personal information used?

GREATEST DISTANCE only processes personal information when processing is permitted by law. Typically, the data is used in the following circumstances:

  1. For the fulfilment of the contract for the provision of services.
  2. For the fulfilment of a legal obligation.
  3. When it is necessary for the legitimate interests of GREATEST DISTANCE (or third parties) and when the fundamental rights and freedoms of the customer do not overlap.

Additionally and in rare circumstances the data may also be used to:

  1. Protection of the vital interests of the customer or another natural person.
  2. Pursuit of the public interest

 

6. Purposes for which your personal data are used

 

There are several situations where GREATEST DISTANCE uses personal data, such as: (non-exhaustive list)

  1. Execution of contracts
  2. Communication of accident data to the insurer
  3. Registration and use of the Website
  4. Registration and use of Mobile Application
  5. Data processing for marketing purposes
  6. Data processing for customer satisfaction purposes
  7. Handling of complaints

If the customer does not provide the necessary information, GREATEST DISTANCE will not be able to perform its obligations to the customer, such as providing a service or granting a certain benefit due. Likewise, the fulfilment of other legal obligations may be compromised.

GREATEST DISTANCE will keep the customers, or potential customers, data as long as the purposes for which they were processed remain valid, that is, the right of opposition is exercised.

 

7. Use of data for other purposes

 

The data will only be used for the purposes that allowed its collection. However, in specific cases, they may be used for other purposes, provided that this purpose still falls within the limits of the initial treatment and the necessary security conditions are guaranteed. Whenever such a circumstance occurs, the company will notify the customer, explaining all the reasons and legal basis for the new treatment.

 

8. Use of sensitive data

 

Sensitive data are personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of genetic data, biometric data to unequivocally identify a person, data relating to health or data relating to a person's sex life or sexual orientation.

These types of data can only be processed in specific cases provided for by law, including:

  1. If the data subject has given his explicit consent for the processing
  2. If the processing is necessary for the purposes of fulfilling obligations and exercising specific rights of the controller or data subject in terms of labour legislation, social security and social protection,
  3. If the processing is necessary to protect the vital interests of the data subject or another natural person, in case the data subject is physically or legally unable to give his consent;
  4. If the processing refers to personal data that have been manifestly made public by the holder;
  5. If the processing is necessary for the declaration, exercise or defence of a right in legal proceedings or whenever the courts act in the exercise of their jurisdictional function;

In the case of the relationship between GREATEST DISTANCE and the customer, the processing of sensitive data is not foreseen.



9. Your rights and obligations as a customer

 

9.1. Duty to keep the controller informed of changes

It is very important that the personal information that GREATEST DISTANCE retains about customers is correct and up to date. Please keep GREATEST DISTANCE informed of changes that exist in your personal information during your contractual relationship or service provision with GREATEST DISTANCE.

  

9.2. Right of Access

You have the right to access your personal information. This allows you to receive a copy of all the personal information that GREATEST DISTANCE keeps about you and to verify that it is treated in a lawful manner.

  

9.3. Right of Correction

Tem o direito à correção da informação pessoal que a GREATEST DISTANCE guarda sobre si. Isto permite que possa corrigir qualquer informação incorreta ou incompleta.

  

9.4. Right to Erasure

You have the right to erase your personal data. This allows you to request deletion or removal of your personal information if there is no acceptable reason for it to continue to be processed.

You also have the right to ask to have your personal information deleted or removed when you have exercised your right to object to processing.


  

9.5. Right to object to processing

You have the right to object to the processing of your personal data when they are processed based on legitimate interest. If there is a specific situation concerning you, you can also object to processing.

  

9.6. Right to request restriction of processing

You have the right to request the suspension of the processing of your personal data, for example, if you want its accuracy or grounds for processing to be verified.

  

9.7. Right of transfer

You have the right to request the transfer of your personal information to another party.

  

9.8. Right to withdraw consent

In situations where you have given your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent at any time. To withdraw your consent, contact the GREATEST DISTANCE Data Protection Officer, whose details are below. After GREATEST DISTANCE receives the notification, it will stop processing your personal information for the purposes originally agreed, unless GREATEST DISTANCE has another lawful basis for doing so.

  

9.9. Right to lodge a complaint with the supervisory authority

All data subjects have the right to file a complaint with a supervisory authority if they consider that the processing of personal data concerning them violates the general data protection regulation.

However, the data subject in the first instance may contact the data protection officer of GREATEST DISTANCE to exercise their rights.

 

10. Data Transfer

 

The transfer of personal data from customers to subcontractors of GREATEST DISTANCE will only occur in cases of occasional transfer of data and insofar as it is proportional, necessary and adequate to the objectives to be achieved.

Only subcontractors that present sufficient guarantees of execution of appropriate measures to comply with the requirements imposed by the GDPR will be selected. These service providers are not authorised to use GREATEST DISTANCE customer data for Greatest Distance purposes, they only carry out treatments expressly identified by GREATEST DISTANCE and under the terms established by it.

All employees of the service provider are bound by a duty of confidentiality.


 

11. Personal data security measures


 In order to guarantee the due level of security of the personal data of its customers, GREATEST DISTANCE is in the process of implementing measures that meet the provisions of the GDPR.

This measure aims to prevent the accidental loss of data, the use or access to data by unauthorised persons, their alteration or disclosure.

For this purpose, access to data is limited to employees and service providers whose functions necessarily imply access to data. Their treatment will be carried out under the terms stipulated by GREATEST DISTANCE and are subject to confidentiality obligations.

GREATEST DISTANCE also develops procedures to resolve any suspected breach of security and will notify its customers in the event of any leak, under the terms imposed by the GDPR.


 

12. Fees for exercising your right


 You will not have to pay any fee to access your personal information (or to exercise any other right), however, GREATEST DISTANCE may charge a minimum fee if your requests are clearly unfounded or excessive.

Alternatively, GREATEST DISTANCE may, under these circumstances, refuse to comply with the request.

 

13. What we may need from the customer

 

GREATEST DISTANCE may request specific information about the customer, in order to confirm their identity and guarantee their right of access to personal data.
This is a security measure to ensure that your personal information is not disclosed to anyone who is not authorised to access it.

 

14. Change in Privacy Policy

 

GREATEST DISTANCE reserves the right to update this Privacy Policy at any time. All customers will be informed of future significant changes.

 

15. Data Protection Officer

 

Nuno Gonçalves

Data Protection Officer

Phone: +351215974826

E-mail:     comercial@hiqi.eu

Address:   Av. Engº Arantes e Oliveira nº 5 1º A, 1900-221 Lisboa, Portugal

The last revision of this document was made on 2020-04-30.

A full copy of this Privacy Policy can be obtained, digitally, at www.hiqi.eu and a physical copy from the Human Resources department of GREATEST DISTANCE.