Questions about HiQi? Clarify your doubts here.

Currently our network comprises around 250 gas stations from the north to the south of Portugal, plus 17 gas stations in Spain.
You can find out more information about them by accessing our app, and consulting the option “gas station listing”.

HiQi allows you to pay for fuel directly on your mobile phone (without having to physically access the store), so its main advantages are convenience, speed and security. You can use this service by pressing the “fuel” option in your main menu.

At the moment you have several options available

Credit/debit card (3dsecure), mbway, bank reference number and bank transfer.

You don't need to. When you make your first top-up, enter your data at that moment.
For future operations you will only need the cvv and to authenticate, or approve the movement by using your usual confirmation methods.

You don't need to. You just have to give your number a first time and then just select and validate the transaction on your mbway

It is very simple, you choose the bank reference option, which is generated immediately and then you just proceed with the payment at any atm or via homebanking.

Simply 

• choose this option when you proceed with the top up, 
• then a list with available banks will appear, 
• select your bank and then just authenticate with your bank credentials, 
• confirm and that's it.

When you install the app and register, you have to activate the geolocation of your mobile phone and allow the HiQi app to use it when the app is open, then it is very simple, 

• in the lower left corner you will see the gas station where you are, just fill, choose the pump number of where you are parked, 
• choose the product you want, enter kms if you so wish, 
• confirm and validate by entering your pin code, then a message will appear saying you may pump, 
• get out of the car and fill up, 
• when you're done you put down the dispenser, and when you sit down you already have the ticket for your refill on your phone.

If the gas station only allows for payments at the store, instead of having the option to fill up, you will have an option to "pay at the store"

• just choose "pay at the store"
• enter the kms 
• and then present the qr code that appears to the gas station operator, 
• a confirmation will appear on the screen, which you must validate, 
• then enter your pin code and the transaction is completed.

If the gas station has the automatic payment activated, you can also pay at the store, you just have to

• activate it in the menu where your name and registration number appear and activate "payment at the store", 
• an operator symbol will appear next to the direction arrow, 
• just press and then the process is the same as previously explained.
  
  

Yes, a minimum supply of 5€.

You don't have to, we'll take care of it for you, it will be sent automatically to your email, within the agreed period.

Yes, a minimum amount of 5€.

All those that appear in your app and indicate: fill up or pay at the store.

You can consult all your invoices through the finance menu or by connecting to our web portal.

You can also consult all supplies in the menu in the "history" option.

Yes, HiQi works on all HiQi-enabled gas stations, on pumps with and without opt, and for all fuels available at the pump when filling with HiQi.

Through the submenu settings available in the menu, you can define the maximum distance of gas stations close to your location by altering the search radius to the distance you want, and this change will have a direct impact on the search results for HiQi gas stations closest to you.

No, unless you give them your access, which you should never do.

If you trust people, create a new user on your account and give them permissions to be able to fill up.

Your balance is always available on the main screen, when you click on the area where your registration number and your name appear, you get all the information on the available balance at any time.

No. At the moment, it is only possible to use HiQi to pay for fuel at the store.

You can access the menu, in the driver option and set your daily, weekly and monthly limits.

Through the receipt that appears on the screen or by consulting the "history".

No, in the case of fueling with the HiQi app, a signature is not required, since the proof is issued digitally.

You have 3 opportunities to enter the correct PIN, after these 3 attempts, as with physical payments, access will be blocked and you will have to contact HiQi or request access recovery via the app.

HiQi customer support. Phone: +353 211 978 951

It is not possible to make partial payments with the HiQi app.

You don't need to, the manager has simultaneous access to your information.

Yes, all fuel consumptions are recorded in the history whether or not they are carried out automatically or with payment at the store.

You can send an email with your data (mobile number required) and your questions to: comercial@hiqi.eu

You can consult all your invoices through the finance menu or by connecting to our web portal.

You can also consult all supplies in the menu in the "history" option.

No, unless you give them your access, which you should never do.

If you trust people, create a new user on your account and give them permissions to be able to fill up.

Your balance is always available on the main screen, when you click on the area where your registration number and your name appear, you get all the information on the available balance at any time.

You can access the menu, in the driver option and set your daily, weekly and monthly limits.

You can consult the details regarding the total kms, total liters, per month and details of each supply.

Yes you can, as you can also use our portal, web version.

You don't need to, the manager has simultaneous access to your information.

Yes, all fuel consumptions are recorded in the history whether or not they are carried out automatically or with payment at the store.

You can send an email with your data (mobile number required) and your questions to: comercial@hiqi.eu